WHAT’S TRENDING IN Field Service Management?

 

Trends in Field Service Management that impact your business

Mobile Solutions: Service Crews is increasingly focused on providing technicians access while out in the field. According to a recent survey by Aberdeen, 56% of leading-edge field-service management practices say investing in mobile technology is critical for improving their performance.

Cloud-based Solution: Service Crews stores data in the “cloud” (or “internet,” in English), so that it can be accessed from any computer. Cloud storage also prevents you from losing data if your computer breaks.

Tablets: Tablets are replacing smartphones and laptops as the best worksite mobile devices. They are larger than smartphones and easier to use than laptops.

BYOD (Bring Your Own Device): An increasingly popular trend: technicians provide their own mobile devices (maybe at a company discount), and the company puts their software on it. Service crews has cross-platform functionality for Apple and Android to deal with the variety of devices it will be installed on. It works everywhere on any phone, tablet, or computer.

Social Media Implementations: Field service management doesn’t always lend itself easily to social media engagement. However, the companies that are able to break into the social landscape find themselves free publicity and increased brand recognition. That’s why Service Crews offers integrated social media tools to help you out in this wilderness.

Customer Experience: Service Crews concentrates heavily on customer experience. With tools that notify the customer before technicians arrive, give them an online portal to submit requests and pay bills, and more.

With so many advantages to Service Crews, your business will have a huge leg up on competition. Learn more at servicecrews.com

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Cincinnati, are you mobile?

 

Most field service companies have limited or no mobile functionality, do you?

68% of field service companies have limited or no mobile functionality, according to a study by IFS.

  • Lets technicians quickly and accurately keep count of the parts they use, straight from the worksite
  • Tracks technician timing and ensures they arrive when customers are expecting them
  • Provides information on the customer’s history at the worksite
  • Allows technicians to estimate and invoice while still with the customer
  • Allows technicians to call in help by keeping all employees in close communication

With so many advantages to Service Crews, your business will have a huge leg up on competition. Learn more at servicecrews.com

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Service Crews awarded the Rising Star Award for 2018 and the Great User Experience Award by FinancesOnline

 

Our crew is proud to share some amazing news with our users: Service Crews has just been awarded the Rising Star Award for 2018 and the prestigious Great User Experience Award delivered by FinancesOnline. This reputed software review platform featured our product in a detailed review, where their experts thoroughly analyzed how Service Crews excels at helping field service businesses be more efficient and grow.

The Team of experts from FinancesOnline works devotedly to examine numerous field service software solutions and we are very happy to be included in their Top 500 Project Management Software category. According to their experts, For you to build and maintain strong relationships with customers, it is imperative that you get the job done on time. Service Crews assists you in doing that by letting you schedule ad-hoc requests as well as recurring maintenances to make you and your crew efficient. We also enjoyed a high ranking spot on their list of field service software solutions prepared by their team.


As discussed in the review, With Service Crews, you no longer have to deal with massive paperwork and lost documents. Everything you need to schedule jobs and manage customers is embedded in the application, which you can access anytime, especially when you are on the road. Experts also agreed that Service Crews has a simple enterprise pricing. Starting at only $49.00 per month, you can access all the features and tools offered by the platform. Read the review.