Does my business need Field Service Management Software?

Answer these “yes” or “no” questions to determine if you’re ready:

  1. Do you or your field agents manage and complete paperwork (quotes, work orders, etc) in their trucks?
  2. Do your field agents frequently use mobile devices for directions to job sites?
  3. Do your field agents frequently return to the shop to collect information, grab parts, and pick up new orders?
  4. Do you need to manage customers, work, and/or employees from the road?
  5. Has service paperwork or adjustments ever been lost or forgotten?
  6. Do you spend hours a week invoicing paper work orders and scheduling your field agents in spreadsheets?
  7. Do you have recurring maintenance contracts with customers to keep track of throughout the year?
  8. Do you have more than five workers or multiple office locations?
  9. Are you concerned about how safely you store information about customer history or billing?
  10. Would you be able to continue business as normal if there was a disaster or your office lost power?

Decoding Your Score

Service Crews software may not exactly fit your needs right now. Let’s review the basics before moving on.

 

 

You are probably ready for Service Crews. But you should keep reading to make sure you’re prepared.

 

 

You’re definitely ready! Click here to begin your 14 day free trial.

 

 

 

Scored lower than you thought you would? No sweat! You may be ready for Service Crews, even if you’re not a standard case.

  • With pricing starting at $49 per month, even just one of these is often enough to merit the use of Service Crews, but if you have two or three of these then Service Crews is almost definitely right for you.
  • Also, just because you use spreadsheets and paper to organize your business doesn’t necessarily mean you need Service Crews; but if you spend a lot of time working on these, Service Crews could cut that time down dramatically. Click here to begin your 14 day free trial.

 

If you find yourself saying “I am constantly getting complaints about work quality” or “My technicians don’t have enough work to do” you have other problems to fix before worrying about implementing  a field service software solution.

WHAT’S TRENDING IN Field Service Management?

 

Trends in Field Service Management that impact your business

Mobile Solutions: Service Crews is increasingly focused on providing technicians access while out in the field. According to a recent survey by Aberdeen, 56% of leading-edge field-service management practices say investing in mobile technology is critical for improving their performance.

Cloud-based Solution: Service Crews stores data in the “cloud” (or “internet,” in English), so that it can be accessed from any computer. Cloud storage also prevents you from losing data if your computer breaks.

Tablets: Tablets are replacing smartphones and laptops as the best worksite mobile devices. They are larger than smartphones and easier to use than laptops.

BYOD (Bring Your Own Device): An increasingly popular trend: technicians provide their own mobile devices (maybe at a company discount), and the company puts their software on it. Service crews has cross-platform functionality for Apple and Android to deal with the variety of devices it will be installed on. It works everywhere on any phone, tablet, or computer.

Social Media Implementations: Field service management doesn’t always lend itself easily to social media engagement. However, the companies that are able to break into the social landscape find themselves free publicity and increased brand recognition. That’s why Service Crews offers integrated social media tools to help you out in this wilderness.

Customer Experience: Service Crews concentrates heavily on customer experience. With tools that notify the customer before technicians arrive, give them an online portal to submit requests and pay bills, and more.

With so many advantages to Service Crews, your business will have a huge leg up on competition. Learn more at servicecrews.com

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Cincinnati, are you mobile?

 

Most field service companies have limited or no mobile functionality, do you?

68% of field service companies have limited or no mobile functionality, according to a study by IFS.

  • Lets technicians quickly and accurately keep count of the parts they use, straight from the worksite
  • Tracks technician timing and ensures they arrive when customers are expecting them
  • Provides information on the customer’s history at the worksite
  • Allows technicians to estimate and invoice while still with the customer
  • Allows technicians to call in help by keeping all employees in close communication

With so many advantages to Service Crews, your business will have a huge leg up on competition. Learn more at servicecrews.com

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Service Crews awarded the Rising Star Award for 2018 and the Great User Experience Award by FinancesOnline

 

Our crew is proud to share some amazing news with our users: Service Crews has just been awarded the Rising Star Award for 2018 and the prestigious Great User Experience Award delivered by FinancesOnline. This reputed software review platform featured our product in a detailed review, where their experts thoroughly analyzed how Service Crews excels at helping field service businesses be more efficient and grow.

The Team of experts from FinancesOnline works devotedly to examine numerous field service software solutions and we are very happy to be included in their Top 500 Project Management Software category. According to their experts, For you to build and maintain strong relationships with customers, it is imperative that you get the job done on time. Service Crews assists you in doing that by letting you schedule ad-hoc requests as well as recurring maintenances to make you and your crew efficient. We also enjoyed a high ranking spot on their list of field service software solutions prepared by their team.


As discussed in the review, With Service Crews, you no longer have to deal with massive paperwork and lost documents. Everything you need to schedule jobs and manage customers is embedded in the application, which you can access anytime, especially when you are on the road. Experts also agreed that Service Crews has a simple enterprise pricing. Starting at only $49.00 per month, you can access all the features and tools offered by the platform. Read the review.

Cincinnati, Learn More About Service Crews

 

Cincinnati, Learn More About Service Crews

The tools in your truck are professional grade. We believe the tools for your business should be too.

  • Know the status of jobs at a glance
  • Add jobs to the schedule in seconds
  • Workers can view and update their jobs
  • Manage maintenance contracts with ease
  • One click turn-by-turn directions to job site
  • One click to call/text/email customer.
  • Organized customer list and job history
  • Attach photos and files to estimates and jobs
  • Digital customer signatures on estimates, contracts, and invoices

  • Your everywhere assistant.
  • Professional and easy-to-use
  • Perfect for any device with pixel-perfect design
  • Access your customers and jobs from our app or browser on any device
  • Invoice instantly from anywhere
  • Collect payment onsite with Stripe
  • Setup and ready to use in minutes

  • No more double entry.
  • Instant paperless invoicing
  • Synchronize customers/items with Quickbooks Online
  • Synchronize invoices/payments with Quickbooks Online
  • Safe and secure online payment with Stripe
  • Receive customer job requests from your website or social media

  • Full featured knowledge base
  • Forums to share and discuss with other professionals like you
  • Feature walkthroughs and best practices
  • Video Tutorials

As a Cincinnati based small business we are asking that you help us by giving our product a try. In addition to a no cost trial period, we would love to help you setup the system for [%Company | Default Value%] and provide training to you and your staff. This means that you just have to say yes and we will jump in and help you get started! We promise it will be worth your time and will make running your business much easier.

Can you help us? YES, Let’s Crews / Not Sure, Learn More

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Cincinnati, put your field operations on crews

 

Service Crews is Cincinnati

Service Crews is a Cincinnati based technology company focused on mobile field service business operations.

What does that mean? We are software developers from Cincinnati who also happen to have previously been plumbers. We set out to build technology to make field service work easier for the the business operator, the field technicians, and for the consumer. The result of this quest is Service Crews.

We are asking that you help us and support local business by giving our product a try. In addition to a no cost trial period, we would love to help you setup the system for your business and provide training to you and your staff. This means that you just have to say yes and we will jump in and help you get started! We promise it will be worth your time and will make running your business much easier.

Can you help us? YES, Let’s Crews / Not Sure, Learn More

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Collect Leads, Communicate with Customers Schedule Work, Dispatch Technicians, Monitor Employees Create Quotes & Invoices, and Receive Payment
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Service Crews App Is Released

A pioneering new field service application, Service Crews (https://www.servicecrews.com) launches this month, changing the way field service providers operate their on-the-go businesses.

An online service provider, Service Crews’ mission is to bring operational efficiency and higher profitability to highly mobile “field service” providers. These can include plumbers, painters, HVAC technicians, electricians, landscapers, handymen, irrigation specialists and other home service professionals.

Read More …